Myahle

Review of Del Vecchios

Update: On 7/8/18, when my fiance and I called thi...

Update: On 7/8/18, when my fiance and I called this restaurant to speak with a manager, the employee who answered the phone stated "Uh, we're really busy right now. Can I take down your information and the manager will call you back?" So we gave the information over. Guess what? No call as of today, July 10th. Horrible customer service and management.
---
I debated for awhile on whether or not I should post this review, but I hope that it will be taken into careful consideration from the employees. I have ordered from this location on several occasions - at least five times in the last three months. Each order is always place with the anxiety of whether or not I am going to receive what I ordered. Four of the five times I have ordered their large Garden Salad with chicken added for protein. Such addition warrants an up-charge (which is fine - I am more than happy to pay the difference); however, whenever the salad I order is delivered it is ALWAYS wrong. In just the last hour (on 7/8/18) I ordered the exact same thing, and what I received is a small salad with no chicken and the incorrect dressing!

The first two times this happened, I overlooked it as a small mistake and made excuses for them - perhaps the location was busy, new staff, etc. But this has happened every. single. time! I can't keep overlooking it, especially when I am PAYING for the cost of the chicken, size of the salad, etc. It's inexcusable at this point. The location is being rated low because it is unreliable, which is not good business practice. I shouldn't have to double-check my meal every time I order to be sure that they followed through with what their customer has ordered. It's a salad! It's not like I'm modifying it in some outrageous way either. I am simply selecting what their menu has to offer, and yet they cannot meet the demand. I am discouraged from placing orders here, and I strongly feel that the staff lacks concern for their failures. Please inform your staff to be more thorough. I cannot be the only customer this frustrated.