Ely Kohen

Review of Adorama

wow, this place is absolutely atrocious. I ordered...

wow, this place is absolutely atrocious. I ordered 2 VoigTlander lenses from this place and have been giving them my business for a number of years. I wanted to give them a chance after shopping with BH for about 12 years.

I am still fuming about how terrible the customer service is. Scott, who is a manager at Ebay Sales threatened me over the phone, telling me that he can just say have a good day and hang up the phone on me if he wanted to if I dont stop comparing their establishment to BH and Cameraquest. Shame on you Scott, you should be fired for saying something like that!!! you are wasting your bosses money.

They shipped the item to the wrong address and would not refund me the money. They told me I had to wait for the package to make it rounds around NYC post office until it either gets to me or come back to Adorama. Wait!!!!! are you kidding. I am a working professional. I buy something because I need something yesterday not whenever it gets it.

He promised to look into it and never called me back. when I called him after 5 hours Amanda, who is probably the most incompetent person I spoke to... asked to spell everything I said to her and sounded like a broken record telling WHAT I AM SAYING... THERE IS NOTHING WE CAN DO RIGHT NOW!...

AMAZING... IF YOU ARE PROFESSIONAL WHO NEEDS SERVICE THAT MATCHES YOUR STANDARDS DO NOT SHOP AT ADORAMA!