Hard to give any medical center a 5, especially at...

Hard to give any medical center a 5, especially at such a large organization with so many departments, but they do have a very organized structure. Yes, wait times are there, but it's to be expected.

Anyone who gives them a 2 or less rating was most likely their own fault, and/or they were a less urgent case than others.

Overall, i've been going here for 3 years, and never had a problem making appointments or being seen. Very nice doctors, and knowledgeable. When you decide to work with the VA you are choosing non-specialty care over the outside medical world (civilian). For people like me, I am patient, and understand that other people are just as important as me. When it comes to the VA, your own self-direction and/or your caregivers is what will help you. Always ask the staff if you feel like you've been waiting too long or need an appointment etc. They are not going to jump at any individual person and attend to them like they might at a civilian or individualized care facility, because this is a mass service to Veterans.