They get very busy very fast during peek hours, so...

They get very busy very fast during peek hours, so plan to wait if you try to go on weekends or evenings. If you can, try and make it out during the weekday and the experience will be a ton nicer.

The process is also a bit confusing to first comers. No need to wait in line first, just go look at the animals right away and remember who you want to see. Then get in line to let the staff know who you'd like to meet with.

Past how busy it can get, the adoption process is really easy. The staff is really nice, but since most are volunteers they aren't going to know every answer. Do as much research beforehand and be prepared for staff to defer to what's in the pets file.

The best part is you know the animals are being treated right. Just that is worth the extra time.