ChubbyKuteKitty

Review of Direct Auto Insurance

This Company is a Scam Beware! They don't pay for ...

This Company is a Scam Beware! They don't pay for claims! They never answer the phone, customer service is horrible. If I could give them no stars I would. It takes them over 2months to look into a claim, after giving you the run around they will deny you for a stupid reason, they will think of anything! If you have the money file a lawsuit against this company it is worth every penny to pay a lawyer! They treat consumers poorly. File a complaint with the Illinois Department of Insurance, and the BBB. Direct Auto needs to be investigated and these people need to be prosecuted! The claims adjuster FATIMA CARRANCA is the biggest LIAR ever. She lied to me about everything. Her attitude is horrible! I feel sorry for anyone that ever has to talk to her. She was very very rude and promised to return calls and never did! I hope someone treats her the way she treats people one day! JERRY the supervisor was also extremely rude to me, he talked to me in a very unprofessional manner to be given the title supervisor I use that loosely. This Company is a joke. SERGIO GARCIA the so called accident reconstructionist/Appraiser is a scammer! Do not let him in your home! They sent him out to my house after business hours, not even at a decent hour! It was late at night. All he did was tell me a pack of lies and try and record me so they can try and frame you later!...they will not get away with what they are doing to people, KARMA is real! Please if you too had the headache of dealing with Direct Auto do everything you can to report them! They should feel embarrassed for how they have treated consumers! They have a F rating with the BBB. They have 1stars on Yelp. If you have them already PLEASE switch to State Farm! They are a third party that gives policies through northwest insurance. Beware! If you have NorthWest Insurance switch asap. Don't let the car dealer talk you into getting a Direct Auto policy to drive off! This is far worst than sub-par this is a plain SCAM! It's not worth it, this company is worst than having no car insurance at all. Because you basically pay to have your claims denied, because they simply don't pay claims! Don't believe me! Research it's all over the internet! They have poor reviews everywhere! They have had law suits filed against them! .....This company needs to be investigated and shutdown!