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Gerri Karas Review of The Elms Resort and Spa
This year my husband and I did not have the excell...
This year my husband and I did not have the excellent service and experience of years past for a number of reasons.... Only one bell man, buffet dinner and new year's brunch was not nearly as vast and was not replenished, no valet, excuses from the front desk and everywhere else that they were shorthanded and new in their position. All of this without going into detail but there was definitely a need for a bouncer at the dance on New Year's Eve which got totally out of control. The cost? Over $500 for one night! Apparently the place is under new management these past 2 years and the last time we were here was 3 years ago. Note to new management.... you have some big issues!
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