rose ocean

Review of North Shore medical center (te...

My cousin was in severe car accident and he was ta...

My cousin was in severe car accident and he was taken there. Every time his mom or any other family members called to get information on his status it s either we re told to call back in an hour or a staff would answered the phone and then hang up without saying anything. That s super unprofessional and it s nerve racking for family members. I understand hospital procedures have changed due to covid, but it is unacceptable that there s no staff available to provide information to family members in order to help ease their worries. To make matter worse, I called after complaining to the operator, a staff from operator and finally someone from the ER answered the phone and placed me on hold for 15 minutes. No one ever returned to the line. If I m ever down in Miami, I d not step a foot into that hospital.