2/24/19 UPDATE: We booked another stay with the Fa...

2/24/19 UPDATE: We booked another stay with the Fairmont Kea Lani for May of 2019 to celebrate our 3rd wedding anniversary. We booked through Costco back in November of 2018 and were notified just a couple of days ago that the Fairmount Kea Lani will have a major construction project going on that will impact our stay. I called the Kea Lani and spoke to a female manager to ask why we were being notified so late. I let her know that when I checked their social media pages and website back in December, there was nothing about any construction. She said they were just now notifying their guests. I explained to her that it is too late for us to get a refund from Costco. Costco said there is nothing they can do. I asked what they could offer to us to ensure we enjoy our stay and she told me to talk with the reservations department. I called the reservations department (a global department) and they told me to deal directly with the hotel. We are getting the run around and being treated quite poorly right now. I expected more from this establishment. This is a nightmare!

We stayed at the Fairmont for our honeymoon in May of 2018 and were pleased with overall experience. Our partial ocean view room was nice and clean, the breakfast buffet was DELICIOUS, and the hotel staff were always friendly. The grounds are well maintained and we especially loved the tiki torches at night. I'm taking one star off because our experience at the pool bar was not so pleasant. We ordered a couple of drinks and my husband asked for a double shot in his "lava flow." When we closed out our tab, we noticed the bartender charged $16 for one additional shot! That is OUTRAGEOUS, especially for a well liquor! The drink itself was $16. So basically, we paid $32 for 1 drink and an extra shot. For that price, they should have just added the rest of the ingredients. We brought this to their attention and were told "well that's how the computer rang up the extra shot, so that's what you owe." That was poor customer service on their part. An extra shot should not cost $16. Be careful how you order at the pool bar. Other than that our stay was magical and we are looking forward to another stay next May to celebrate our wedding anniversary.