Very disappointing. Key is not required to enter t...

Very disappointing. Key is not required to enter through back door, so poor security. Hallway was dirty and not vacuumed during our stay. Room was outdated. No hot water in our shower. Only stayed one night, so when told front desk about our issue (after they finished their conversation), they apologized but said they could not adjust our rate because the reservation was made online...through the Best Western website... Terrible experience back in a month and will not be staying here.