I could never recommend this practice to a friend,...

I could never recommend this practice to a friend, the staff made my visit uncomfortable and the fees are *very* high compared to other (probably better) physicians' offices in Austin. When I arrived, staff told me I had to pay for an extra exam as part of my prescription renewal, which my previous doctors never charged extra for.

The staff made me feel uncomfortable for trying to understand what would be involved in the exam -- I asked what was included in the fees, and not one person could explain to me what the extra exam involved. They were dismissive in their answers and one person refused to talk to me after I just asked about the extra exam.

I should also add that when I got the bill I couldn't believe what they charge. A simple exam with TSO (which doesn't include the extra fee they couldn't explain) is more expensive than what the best ophthalmologists (M.D.s) in town charge for a comprehensive exam that includes evaluation for both a glasses and contact prescription.

My ophthalmologist was fine, it's unfortunate that the staff she works with can't or won't take the time to talk to patients about their medical care. Patients have a right to understand the charges on their bill and it's irresponsible for TSO employees to be unable or unwilling to answer patients' questions.