The following is a complaint about service receive...

The following is a complaint about service received at the Urse Fairmont location. This was the only email address I could find for the service department. If this is not the right contact for this, please forward to the right department. Thanks.

My wife needed an oil change on her 2013 Fiat 500 Abarth. She also has a "check engine" light on. I suggested that she make an appointment for the oil change at our local Chrysler dealership, which happens to be Urse in Fairmont. The appointment was confirmed for 8:30am this morning, and she had me take the car in because she had to be at work. I arrived at 8:30 and parked the car in the parking lot by the service bays, and walked up to the service desk. After explaining that I was here for a scheduled oil change, they asked me to drive the car into the garage/bay with the desks in it, so I did.

The person who met me gave me a quote of over $100 for just the oil change and "free" inspection, which seems extremely high considering the car's oil capacity is just 4 quarts, but I agreed to the quote. Furthermore I was informed that the check engine light could not be read or cleared since this was not a Fiat dealership (which was kind of annoying) I was told it would be 30 minutes and I may wait in the waiting room or at McDonalds or Walmart. I went to McDonalds for coffee. After an hour had passed, I walked back over to the waiting room, hoping I didn't miss the "car is ready" call. After 90 minutes had passed, I walked down to the service counter to ask what was up.

The desk guy told me "sorry, it's really hard to change the oil on that car, it's taking them a while."

This was very suspicious. I have changed the oil on this car MYSELF before. It takes 15 minutes. There's nothing "hard" about it. There's no special tools required. You have to remove the intake air hose with a regular screwdriver to get to the filter, that's it. So I explained to him that there's nothing HARD about changing the oil on the car - then he changed his answer to "well they don't like working on Fiats. They really hate working on Fiats." Oh, so you were just planning on lying to me about why it was taking so long, assuming I didn't know how much work is required to change the oil on the car?

Meanwhile lots of other people (who arrived after me) were picking their cars up from having their oil changed.

So it's clear that I ended up waiting almost 2 hours for the oil to be changed, just because nobody at the shop wanted to spend the 20 minutes it takes to change the oil on my wife's car, because it's a Fiat. Not because it requires special skills or tools or knowledge. Other cars were serviced out of order to avoid working on mine, even though I was quoted 30 minutes. This is really awful and unacceptable. I don't personally own a Chrysler/Fiat/Jeep/etc (this is my wife's car), but you better believe I'll let all of my American-car-owning friends to stay far away from this place to get service done.

The actual cost ended up being less than the quote, but still much more than I would have been willing to spend if I had known it was going to take 2 hours and not be able to read or clear the check engine light.

I suggest you address these issues in the future.