Marie Chambers

Review of Fairfax Water

My tenant asked for service to start when she move...

My tenant asked for service to start when she moved in on Wed. They asked if she wanted to start Tuesday even though they knew she wouldn't be moving in until Wed? She thought they meant for billing purposes or something so she said ok. They NEVER told her that they recommend for her or someone to be home when the water comes. Seems like common sense but they just didn't mention it to her and she didn't know what potential issues could arise from that because she's a renter not an owner. As the landlord I was not informed the water was being turned on. Had they told her to be home she would have informed me and I would have been there to check 100%. It is apparently NOT in the policy to inform ANYONE that they are coming to turn the water on and they will turn it on even if no one is home. So they turned the water on but my handyman had been working on stuff and the supply line to the toilet was off and water went EVERYWHERE. They claimed they shut it right off when they heard running water. But there was SO much water it CRASHED through my 2nd story ceiling and and into basement ceiling. I spoke to their investigator George Hoke and manager Tad Jones who were the most dismissive and insanse mansplainers I'd ever met. They would not acknowledge an ounce of wrong doing and they were baffled as to why I would even be upset and they were annoyed that I was even talking and would rudely interrupt me to just repeat it wasn't part of their policy so therefore not their fault. I also spoke to their manager Michele Moore who at LEAST acknowledged the fact that the policy could be improved so that this sort of thing doesn't happen. The other two wouldn't even acknowledge that as an issue. But what's insane is that fairfax water has told other friends of mine that they would absolutely NOT turn the water on unless someone was home for liability reasons. So SOMETIMES if you get a decent service rep that will be their practice but apparently if you are unlucky and get a lazy negligent service rep, nobody will tell you a damn thing before flipping the switch. Change the policy Fairfax Water. It's the LEAST you can do since you won't offer to pay a cent for any damages your negligence has cost.