4 years ago
I needed to ship back an electric bike earlier tod...
I needed to ship back an electric bike earlier today. If it didn't ship out today it most likely would've cost me 500$. I have never been here before. I walked in to a very friendly and sincere greeting. I work in customer service and I know when I recieve a generic "hi, how are you? How can I help you". I also can tell when the person greeting me actually means it! The owner Scott was very sincere and I believe he truly meant what he said!
I walked in and said "I don't know what I'm doing please help". Apparently I threw him a curve ball because he had to analyze the situation. The bike was oddly sized and very unique. He absolutely hasn't had to ship something so oddly shaped. It's hard to describe online... We discussed possible options and agreed on one. The shape, size, and overall awkwardness didn't fit in a box. Long story short, Scott and I packed it up and it got shipped on time!
I've never been to his store before but will go to great lengths to make sure that EVERY opportunity I have to spend money at his store I will! He does more than shipping stuff. While in his store I saw birthday cards, dvds, bracelets, jerky, cold drinks, chips, PO boxes, and lots of random cool stuff. If this review sounds like I'm looking out for a friend I don't blame you. The reader, no BS I went in with a problem to solve and I feel like I left with a friend!
I even watched him go to great lengths to help save other customers using UPS or FEDex!
Great man, great service, and he loves our AMAZING Country! Old Glory is spread through the store so I assume he's a proud American!