Jay Kelley

Review of Adrenaline X Laser Tag

It took me a long time to really come to grips wit...

It took me a long time to really come to grips with this business. It's a young disruptive company. By that I mean they built a laser tag system that is 2nd to none in terms of features and flexibility. I should say I am a RESIDENTIAL user and not a business one. The basic system the guns are used on works fine. However they promise MANY additional features such as using your cell phone, setting up additional games and pairing your gun to your phone for HUD displays and such. These promises are over a year old and like most young companies they are struggling to keep up. (Still waiting for an update I am told is "Coming soon") They are torn between taking care of their business customers (Which give them recursive income) and their residential customers (Which do not). I have a LOT of their guns, over 10. I would say we use them 6 - 10x per year. So are they worth the money? Hard to say. As with most young companies, customer service is where they fall short. I would write an email asking for tech help, I would told someone would get right back to me, and not kidding here: 4 months later.. No response. So bottom line: The guns are good and impressive. The support on the residential side is "okay". But if you are very serious about Laser tag, and you can afford it, you won't do better than these.