I wish I could give the 0 star! I ordered a bunch ...

I wish I could give the 0 star! I ordered a bunch of parts for my Kitchen Aid Mixer. I received all but 1 part. After 7 emails, 6 from me to them with no responses from Colleen, I gave up trying to get the part and had to re-purchase it from another source. Very disappointed, even after 3 full years later I haven't heard a word and will never order anything from them.