Horrible dirty rooms. Had to switch rooms upon ent...

Horrible dirty rooms. Had to switch rooms upon entry. Room was dank and dingy. Had a stale cigarette smoke smell mixed with wet towels. HVAC only worked on high and was loud as Hell. Bathroom was poorly lit. Lock on door was broken!!!! We got a new room, and while it was better than the first, there was dirt on the floor in half the room. At this point we decided to let it go because we didn't want to deal with the hassle anymore. Walk through casino floor with luggage to check in is a major inconvenience and hassle. Feels like they are punishing the guests for using the self parking garage instead of valet service. However, all that said, the customer service we received from several of the employees was EXEMPLARY!!! Everyone we spoke with was incredibly nice and hospitable. When we came down to switch rooms an employee instantly recognized us and asked if there was something wrong. Once we explained the situation, she immediately helped us get the issue resolved. Also, when we first arrived, we asked a security guard where the check in was, and instead of just pointing us in the general direction, she actually walked us to the desk, more great customer service. So the rooms suck, but employees are awesome.