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My husband bought this room as a birthday gift for...

My husband bought this room as a birthday gift for myself and 2 friends to enjoy. Upon arrival, it was nice. I learned there was a $48/night charge in addition to the room fee, we had 2 nights which made it nearly another $100.00! I was not pleased with that. But it's Boston, where else will you safely park??? We were impressed with how luxurious our room looked. Our first night was ok, a.m. Showers were not pleasant because the tub did not drain properly so I stood in almost a half full tub during my 10 min shower. It was remedied that day, but not what I'd expect to deal with at a "4 Star" hotel. On our second night, one friend awoke at 2am due to a cigarette smell. Now mind you there are "NO Smoking" signs all over the hotel. It is actually ILLEGAL in Massachusetts to smoke indoors anywhere. So the front desk was called. Apparently they addressed the problem by asking that room occupant to stop smoking. Fair enough, right? Well the next morning, all 3 of us smell it again! Called to the desk 2(!!) more times to report/ complain about it. Again they said they sent someone to see about it. Now one of my friend is asthmatic and was recovering from bronchitis (still on meds)... so this wasn't something being unecessarily brought to their attention. The smell only got stronger from the bathroom. So I finally went downstairs to the front desk to complain. I am not normally "this" type of customer but by this point enough was enough. The woman said they had 'spoken' with that person and were told it would stop. I informed her of my friends illness/diagnosis and that it was illegal in the first place for smoking in the building. She offered us another room... we were checking out that day so that did us no good. She then asked "what can I do for you"... I wasn't looking for a discount, that's not my style. I felt like she just wanted to brush this under the rug. I realized nothing else was going to come of this and it wasn't my problem anymore since we were checking out. So I requested help with my (rediculous) parking fee. To her credit, she 'took care' of that. My concern is for the people who will use that(or other rooms) that CLAIM to be NON smoking and yet are in fact NOT. I highly doubt they will rid the entire room of any trace of cigarette smoke after that occupant has left. I will be all the more skeptical of those 'no smoking' signs from now on. Be careful people, you may NOT be getting what you think you are! And for the price, they SHOULD be held to what they claim and their very OWN STANDARDS. I will not return to this hotel, and don't see myself recommending it to anyone. It's location is the only good thing about it in my opinion. I have had better treatment at much lower rated hotels. I'm very disappointed in the Colannade Hotel.

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