I will start at the beginning. I am a lifetime Gol...

I will start at the beginning. I am a lifetime Gold Elite Marriott Rewards member. We stayed at the hotel July 24-26. I had called earlier in the week and had upgraded our 2 king rooms to oceanfront. I called back to double check. The reservation agent confirmed and even went so far as to tell me we were in connecting rooms. After a long drive to get there, we were informed that only one room was upgraded. The other one wasn't. They had no record of the conversation. The only room they could give us was on the 10th floor, not oceanfront. What they had left out, is that the 10th floor has a horrendous mold issue. The room smelled horribly. As that occupant has asthma, that was not an option. We called back down and were given another very small room on a low floor. That room was next to a very loud group. We had to move again. This time to a double queen room, again not oceanfront.

Now on to our rooms. The one oceanfront room was worn, had scuff marks in the entrance, had either blood or chocolate stains on the drapes. There was an apparent water leak in the ceiling.The "oceanfront' patio was terribly worn. All pictures are attached. We have always trusted Marriott.Especially, in the time of Covid this is beyond unacceptable. In my sons room, the comforter was filthy. There was a bug in the bathroom. The next morning, we discussed just leaving early. We decided to try and make the best of and spend the day at the beach. Ha! First of all, there was absolutely no social distancing being followed on the pool deck. The chairs were on top of each other. We ran with our masks on through there to get to the beach. At every other Marriott beach resort, we have stayed at, there has been food service on the beach. There was none here. We had to go to the pool deck to order in the crowd of people. The bartender had his mask below his nose. I had to ask him to pull it up. As I said, we have stayed at other Marriott resorts, Marco Island Resort, The Key Largo resort, the Harbour Beach resort in Fort Lauderdale. At all 3 of those there was good service. As they did not have room service, because of covid, we had to order breakfast and pick it up. What we received were truly lukewarm eggs and cold bacon. After the beach, we wanted to nap. I called down 3 times for extra pillows and towels. It literally took an hour and a half to get those. There went the nap! What was laughable was the resort charge added to the bill. I called down to inquire. I was told it was for parking, which clearly states on their website is included. The resort charge also includes internet which my Gold Elite status provides me. You would think that it would at least provide 2 chairs on the beach, think again. This hotel is not a resort, it is a run down hotel which happens to be located on the beach. We had just spent an incredible week in the mountains and stayed here on our way home.It has taken me a month to write because I was trying to forget the incredibly uncomfortable and disappointing end to our getaway.