I purchased 2 adults and one child ticket to the z...

I purchased 2 adults and one child ticket to the zoo. I never got my confirmation email. So I printed the web order confirmation. When I got to the admission stand the woman said I only purchased 3 child admissions so I would have to pay the difference. She said it happens all the time. I refused to pay the difference because I know what I paid for. She made a scene and called the manager who refused my admission unless I paid the difference. I WAS HUMILIATED. If this happens all the time you may want to look into why this is happening on you website so that folks who came to support your business don't get embarrassed at checkout. It was just poor customer service and I will not support an entertainment business who cannot understand that the customer experience is what you selling. I hope you know how sad that is for the poor animals you have rescued.