Chris

Review of Capital Dodge | Chysler | Ram ...

Went to look at vehicles and I was told that since...

Went to look at vehicles and I was told that since the factory rep was there and they had vehicles on the lot for over 300 days, they were in a position to give huge discounts to clear out the 2016s. They had me fill out paperwork 3 times for various purposes, all asking for the same info. The payment was one of my constraints, and they said it would be no problem and that I'd get much more than I owed for my trade, so I was in a great position.

So, they bring out a Jeep that is $50,000, and I was shocked that they could fit a $50,000 vehicle into my budget. They assured me it would be OK, so of we weren't on the test drive.

We worked out a deal that was in my budget, so I called the wife to get her approval (those are the rules) and we agreed to go ahead. I went back in and the sales manager shook my hand after I told him the wife approved. He went back to his office to do up some paperwork while I continued with the sales person. He comes back with a counter offer $78 b/w higher than we had just agreed to. What?

They asked me if I could be a little flexible on the payment, and I said sure, but not $98 b/w flexible after they led me to believe that they were going to give me discounts to make it work. I declined that, so the sales manager comes to talk and explain why. He says that instead of the $15,000 they thought they could give me for my trade, they could only do $7000... That's a HUGE difference, then he tries to talk some logic into me, explaining the dollars that he's out. He said that he's losing $10,000 on the vehicle and an additional $4000 on my trade, so he can't do it. Sure, they might be losing $14,000, but that's if we were working from MSRP and the lowball offer on the trade. All of his negotiations were to get us back to full MSRP and that was the only price he was working with. They made it impossible to negotiate, after they choose to bring a vehicle that they knew wouldn't fit the budget.

In the end, I walked as they wanted my wallet to do 100% of the negotiating. After the weekend, they decided to call me back to see if I had reconsidered their offer. I politely explained the situation to the sales person and she said she would relay that back to the sales team. I don't expect to hear back. The sales rep (not sales manager) was very nice and understood my situation. The sales manager got very annoyed when I logically explained my position and left the office hiding and puffing (body language, not like he was swearing or anything).

TLDR: dealer brought out a vehicle that was nowhere near my budget, then tried to convince me that they'd offer discounts and rebates to make it fit. Then, they refused to negotiate from MSRP and tried to "reason" me into paying full MSRP and losing $8000 on my trade.