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Did not have a great experience with the sales tea...

Did not have a great experience with the sales team when I purchased my new truck. Was contacted by phone about great new offers so I stopped by the dealership to hear them out. Talked about what I was looking for and found a nicely matched truck for my needs at a decent price. However the payment kept changing as well as the interest rate as they shopped my credit around for approval. In the end the payment was higher than they told me it would be even though the interest rate was lower. They did not preform a pre delivery inspection, would not show me how to work the new radio with the navigation, had me call into the bank to get the payout for my trade when they could have done that themselves. Also they took almost 2 weeks to get me the bill of sale and loan agreement on the truck after I picked it up as I was told it was not ready, and they did not ask me when I wanted the payments to come out of my account as they set it up themselves which happened to fall onto the day before my payday. When I asked them to change it before I left the dealership the first day I was told I would have to go to the bank and do that myself after the first payment had been made. It took an hour of my time to get that done when it could have been handled by the sales team when I was purchasing the truck. In addition I had to go back to the dealership to get the white paint scrubbed off the tires as they did not do that before delivery either. I bypassed sales on that and went directly to the wash bay and the team there apologized and took care of it right away in less than 10 minutes - very good experience with them kudos for sure on their commitment to customer service. It seemed that sales was more concerned about getting the sale done and pushing me out the door and thus I left with the feeling of a very poor purchasing experience at the dealership overall. Will probably be shopping elsewhere in the future.

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