Delilah Shepard Review of Lighting Inc., Austin, TX
If I could give this staff less than 1 star, I wou...
If I could give this staff less than 1 star, I would. We we re extremely excited about going to this store because we have a rotunda we need a chandelier for in our new home. My husband and I were ignored by the man with the ponytail at the front desk. We said hello, and he proceeded to look at us and put his headphones in. We STILL continued to shop through the store trying to see past his rudeness. Throughout our walk through, many employees were available and walking around but never said one word to us. This was extremely odd because we were the only customers in the store. At this point my husband was ready to leave. I decided to walk up to another gentleman and ask if he or anyone else were planning on helping or even speaking to us. I told him we were here for a specific reason and we ve been completely ignored. This gentleman s name was Mark. Mark, was also no help. Even in hearing the frustration in my voice, he didn t offer an apology or an explanation as to why we ve been ignored. He just got up and asked if I had any questions about the product. My husband decided he would give Mark a chance to redeem himself and show us around the showroom. Again, no real help in that area either. During this time, 3 more shoppers walk in. They were greeted... they were helped... their experience was MUCH different. The other 3 shoppers were white. The entire staff was white. My husband is black and I am mixed. Needless to say, we took our business elsewhere. I would love to hear from an executive at Lighting Inc. as to why their employees have failed the company with the lack of customer service to black customers. It s disgusting.

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