Jennifer Alexander

Review of Volkswagen of Springfield

I purchased a 2013 Jetta Wagon this past April. A...

I purchased a 2013 Jetta Wagon this past April. Aras Barlas was my salesperson and did a fantastic job. No pressure. He patiently answered my (many, many) questions. I'm from out of town and had communicated with him in the days prior to my travelling to Northern Virginia. He was responsive and went out of his way to send extra photos and information when asked. Unfortunately, my local VW dealership is not used to dealing with certified pre-owned VW's and has been less than helpful when dealing with a couple of warranty items which needed to be addressed. I ended up calling Sheehy and speaking to Aras. He was able to mail me the part I needed and assured me VW Sheehy would take care of any expense incurred related to installation of the part. I was not charged for the part whereas my local dealership was trying to charge me almost $200 for a missing part because since the part wasn't on the vehicle they couldn't determine the mechanism of damage. How about there was not damage and it just wasn't there in the first place??? Sheehy didn't even question WHY the part was missing. They simply took action to solve the problem. I have sent multiple friends to them since my purchase and I will travel the distance to buy from them again in the future.