We bought a 2016 Kawasaki 900 from Charleston powe...

We bought a 2016 Kawasaki 900 from Charleston power sports sometime late May.
We also purchased a few accessories. During the sale process everyone was friendly and on top of things. After the sale not so much. We purchased Sena bluetooth for our helmets. One boom mike didn't work. Took it back. They agreed it didn't work but did nothing to fix it. When we insured our bike, we discovered that our insurance carrier put Gap insurance on the bike. We have been trying to get Charleston Power Sports to cancel the Gap insurance purchased at the time sale since June 1st. It is now September 7th. They have not figured out that we cannot be double covered and they are breaking the law by not refunding the money. We call every few weeks for an update and get a different excuse each time. Lastly, when it was time for our 500 mile service they could not get to it for weeks. This was very frustrating because it needed to be done and they stressed this at the time of sale. We scheduled the appointment, then proceeded to try and find someone else to do the service, We found another dealer that would do it the next day. We called and cancelled the appointment. They called and then said they could get us in for the service. Too late. They screwed up getting our license plate. Another issue we had to resolve because they couldn't or wouldn't. We will NEVER buy anything else from this place!!!!

UPDATE: We have been contacted by Byron at Charleston Power Sports. We are working on a resolution to the above issues.

Randy and Marie Warnke