Talecia Graves

Review of Pearson Hyundai

*READ*!! Everyone has their own opinions based off...

*READ*!! Everyone has their own opinions based off of their own experiences with this company, but this is worth the read. My mother has been taking her car to Pearson Hyundai to have it serviced for a few years now. She recently took it by to have it looked at because it was making a strange noise whenever she would start it, and they claimed they did not hear the noise. I m not sure how no one could hear it when it is loud as day; anyone could hear it and know there s an issue without even working in a service department. She took it back on another occasion to have an oil change, and she asked them once again if they could hear the noise. Finally, Ashton said that he could hear the noise, and he was going to contact the company that she has her extended warranty through to see if it was covered, and he would give her a call afterwards to let her know what they said. Two weeks went by, and she has yet to hear anything from anyone at Pearson. So, she made multiple calls to Pearson (getting the run around each time) to see if they had heard anything from anyone at the extended warranty company, and they said they hadn t heard anything. Another week went by, and she went BACK down to Pearson to speak to someone in person. She was able to speak with Michael Seamster, who was the service manager, but he is now the parts manager. Michael stated that he wasn t sure what was wrong with it, but she could stick around and speak to Melissa once she arrived, so she waited until Melissa got there. With her name being Melissa, she was expecting someone more ladylike, and to show a little more concern. Instead, she got Miss Trunchbull, very manly, very aggressive, and extremely rude. Anyway, they spoke for a moment about the matter, but her demeanor and disposition was so ugly and rude that she asked to speak to someone else. She then was able to speak with the General Manager by the name of James. James stated that customers should never be treated that way, and he would have a talk with her. He also said that someone from there would be getting in touch with her about bringing her car in for them to look at. She has yet to receive a call from anyone, and it s been another two weeks. So, once again, she s been making calls to Pearson, getting the run around once again, and NO ONE from this company has been of any assistance to her. With that being said, I do not recommend Pearson, she does not recommend Pearson, and I really can t understand why anyone would EVER recommend Pearson. They re very, rude, unprofessional, and inconsiderate, and the customer s satisfaction is the very LEAST of their worries, but they do want your money, you can count on that!! We have a few friends that work in this industry, and they re doing us a favor by reaching out to Mr. Pearson himself. Sorry this review is so long, but future buyers need insight before buying, and we will be spreading the word!!!