kv sharma

Review of Guoman & Thistle hotels

Had utterly bad experience. First time in my life,...

Had utterly bad experience. First time in my life, this hotel made me violate a religious practice by delivering a non-veg pizza when ordered for a vegetarian pizza. What left me puzzled was, I have sought confirmation from the waiter when the pizza was delivered on the table (Table 22, 9 PM on May 14 2019) and the waiter confirmed that it is vegetarian pizza. We started consuming the pizza. Few minutes later, one more waiter came and told us not to eat that pizza as it is non-vegetarian pizza. I started throwing up ever since.
I am going through terrible mental trauma and physical reactions (continuous vomiting). The restaurant manager says, I need to send them an email and they will respond as per their process. He seemed to be completely indifferent to my physical and mental condition I am going through. I would never recommend vegetarian to visit this restaurant - Vicinity. Before we were delivered the wrong order, there were two more attempts to deliver something on our table that we never ordered.
Looks like the restaurant has no skilled staff, no process to deliver to Customers.
Restaurant manager is unable to answer why the waiter gave us wrong info on the pizza or is it that the waiter doesn't differentiate a veg and non-veg pizza. Are they having right skilled staff ?