Jim Antunano

Review of Kings Executive Limos

I reserved a limo from Kings Executive Limo for pi...

I reserved a limo from Kings Executive Limo for pick to Tampa International Airport on 03/02/18 and return from Tampa International Airport on 03/10/18 for my elderly father. The initial trip to the airport was on time and without incident. However, the return trip was not. In fact, the return trip never actually occurred, even though it was booked correctly and confirmed. The flight landed on time at 1:04 a.m. When my father got his bags and went to look for the limo, it was nowhere to be found. He called the office number and reached someone who told him that "They couldn't locate the driver", but the would call him back. After about 15 minutes, he called them back again, but was again told that they could not locate the driver and that there was nothing else they could do. They had no backup driver, no other company to refer him to, nothing! TERRIBLE COMPANY! I don't care what the other reviews say, don't use them! Later on that morning at about 9:30 a.m., I called to speak to someone about this incident and was told that a manager would be in at 10:00 a.m. and would call me back when they arrived...I'm still waiting for that call 2 days later! No one has called with an explanation or an apology. But I guess I should not expect much from a company that would leave their customers stranded at the airport. Do yourself a favor, use another limo service!