I decided to reserve a room at this place after se...

I decided to reserve a room at this place after seeing some good reviews here but my stay was a disappointment. The staff works hard and checks on you every so often by phone or in person to ensure things are okay but aside from the large room and hospitality, the room was cold and the internet was not accessible at all (in fact, my phone had no data reception in the hallway and very sporadic connections in the room and I use Verizon). I stayed here in January and if you are aware, winter in Pittsburgh is brutal. The room was so cold even after I had set the heater to the highest and when I woke up halfway through the night due to the cold air I found out that the radiator had been completely turned off. It got warmer after I turned on the radiator but I had to leave in an hour so it wasn't so useful. The internet connection was equivalent to having no internet at all and I couldn't get anything done for my business meeting, which was the reason for the whole trip. Also, the flooring seems to have been installed improperly that it makes loud annoying sounds every time
take a step. I was the one who recommended this place for all my team traveling with me, so I felt bad. I don't think I'll be coming back again.