Called to start new service for a second location ...

Called to start new service for a second location for my parents. Alicia, a customer service rep who helps to start new service answered the phone. Beyond rude, irritated with the most simple question, yelled at me, and then hung up on me when I asked to be switched to another rep. I have no clue how Fairfax Water couldn t care less about customer service. Do they even listen to calls? This woman seemed to care less, probably because they don t care. She should be terminated. And I don t say that lightly.