Gabrielle A

Review of la Torretta

Hotel is very outdated and amenities listed on web...

Hotel is very outdated and amenities listed on website are not all available. When we arrived to our room there was smeared chocolate (or so we hope that's what it was) in the entry way, and the desk and coffee table had sticky spills on them. When we went onto the patio is was covered with bird droppings and massive spider webs and spiders. When we opened the curtains we found a medium sized children's play ball and dust came blowing out of the curtains. There was also a large crusty stain on the floor. In the bedroom the carpet was miscut and there was a large gap with no carpet and the carpet nails exposed. We were told to leave the water park area due to weather (understandable) and that we would be notified when thunder had cleared and the park would be open again. In that time my family went on a search for the "arcade" that is listed on their website and hotel map, only to find that they have closed down the arcade, with no posted or verbal notice to guests. Without the arcade area open there was absolutely nothing to do while the water park was closed. Hours after the storm had stopped we asked if the park was open again, told no and then later found out that you could still go in and swim "at your own risk", but no one ever told us that, so we and many other families wasted hours wandering about waiting to be notified. They sent home the pool workers, which is likely why we were never informedthat we could go back in. Drinks are overpriced, food is mediocre. We are at the 157 restaurant, which was Al a carte on the night we were there. The waitress was wonderful and very attentive. The food was standard, reasonable price. We were here celebrating our wedding anniversary and was sad to find out that the Lakeview restaurant is closed on Sunday and Monday, leaving us only the 157 restaurant as our dining option. Overall, I would not recommend this "resort" to anyone. The website is completely misleading and needs to be updated with current information. We will not be coming back to La Toretta.