james gillespie

Review of Crystal Travel

I called Rob at crystal travel this afternoon as t...

I called Rob at crystal travel this afternoon as the system had a hiccup paying for the ticket on the web site.
On calling I was very very upset and confused due to the fact that I had just been advised I had terminal cancer.
Rob took me through the booking explained everything ie flight times terminals used, baggage, visa requirements etc.
he was very patient and very professional with me and after the booking was completed he even messaged me to confirm the e-ticket was also completed.
The guy is a credit to your company and it was a pleasure dealing with him.
regards to all your staff