You can hardly blame the staff that they can only ...

You can hardly blame the staff that they can only answer your (otherwise closed) question 'neuh'. Or 'yep' if you ask the question differently. The chaos that I think does not fit in this trade results in little motivated, commercial personnel and therefore for these kinds of answers. Train your staff and ensure a well-oiled, tidy machine. But with atmosphere. Reduce light and preferably even warmer light. Cold light gives a cheap, but also a dull, mood-less appearance.