This resort is clearly not about customer service....

This resort is clearly not about customer service.
My friend and I wanted to have a nice resort day on the beach that was different than the hotel we were staying at in Kanapaali.
When I called they said they do not let non-hotel guests use the pool but do rent out private beach chairs and umbrellas for the day. We were excited to have a nice day on the beach and being avid travelers from Europe, beach chairs/umbrella rentals usually come with service.
NOT at the Sheraton. They only want MONEY. They charged us $62.50 for two chairs and umbrella (only to 4 pm!) and REFUSED to give us the two beach towels to go on the chairs. They asked us to buy towels! How ridiculous and crude.

This is by no means a good day experience or even a nice resort, stick to the Ritz Carlton 15 min away which treated us like real clients they cared about! Stay away from the Sheraton.