45 min to get receive fresh towels, bathroom door ...

45 min to get receive fresh towels, bathroom door does not shut completely, one phone barely works, the other does not work at all. Mind you this is a suite. When making reservations and you have 4 kids you will have to have a room with 2 beds (the most expensive) just so all of your family can go to the pool. Management is rude and could careless about the guests satisfaction.