Not as pleasant as always when I visit. Express ch...

Not as pleasant as always when I visit. Express check-in was denied because of renewal passport, and service staff on site should have directed me to Customer Service counter to update so that I can Express check-in, instead ask me to queue for 3 hours at check-in reception.
Zouk drink vouchers wrongly issued and took a lot of my explanation to rectify your problem, Farhana was helpful but not the girl next to her at the reception on 16/12/19 night.
Poor timing to respond to my request on the use of vouchers.