LooLoo D.

Review of W New York-Downtown

So disappointing! From the moment we pulled up to...

So disappointing! From the moment we pulled up to find no bellman there to help with our luggage, we knew the service was terrible. When someone finally came down, after 10 minutes of waiting (the lobby is on the 5th floor), we were told "there were a lot of weddings". We tried to book their special Acura car service and were told they were fully booked for the weekend. And the car service only goes until 7pm. We called the concierge two different times, no one ever answered...hello???? The room was simply not sound-proof, the room next to us had music playing that was so clear in our room we could sing along to the lyrics. When we told the concierge, he told us it was early and we could complain after 10pm. The entire experience was service-hell, not what you would expect from the W.