The facility is very nice, but our (VIP) house is ...

The facility is very nice, but our (VIP) house is getting on in years. the patio door could only be opened with a lot of force, lights sometimes didn't work and the furnishings didn't match the pictures (much older). Unfortunately, the service also left something to be desired, e.g. Bedding for the cot was not even delivered despite calling again.
The possibilities - especially for children - are very diverse, therefore 3 stars despite the criticism.