Came here for a short honeymoon. We were placed in...

Came here for a short honeymoon. We were placed in a suite room #1267 in the atrium tower. I went down to the burger place to get food for my new husband and when I came back into the room saw a MOUSE in the room. We abruptly grabbed our belongings that were in eyesight and left the room and went to the front desk. We asked for a manager and was given the "lead front desk employee " who did NOT seem surprised and was NOT apologetic AT ALL! She said that they are renovating so they have been finding some "surprises" and the hotel was aware that there were mice in the Atrium tower because they were breaking down the tower next to it.

I advised her we wanted a room far away from where the mice live in the hotel and i was downgraded from a suite to a standard room.
When I asked if they could send someone to check the old room to get the items that we forgot because we left so abruptly she said she could NOT send anyone back to the mice infested room but offered me the key so we could go back to the mice infested room ourselves. So we were left with cold food, half our belongings and a smaller room.

And to add insult to injury while we were in our new standard room TWO different people tried to entered the room with a working room key saying that they were told it was their room. (The 1st person was able to fully enter the room while we were NOT dressed)

The level of unprofessionalism was probably the biggest shock. Not one employee acted surprised , concerned, or sympathetic. They all acted like this was a normal occurrence and almost seemed annoyed with me that I upset. BY FAR THIS WAS THE WORSE EXPERIENCE I HAVE EVER HAD!