Jesse Hope

Review of Dennis Kirk

I purchased an item which was damaged when receive...

I purchased an item which was damaged when received and didn't fit as advertised. My review isn't about those concerns as I understand they happen. My review is based on the absolutely horrid customer service experience I had when attempting to process the return. The associate was rude and aggressive and seemed to be looking for reasons to deny my return. She ultimately threatened to decrease my refund if "mounting marks" were present so I sought resolution elsewhere. After reading other people's reviews, it seems as though this tactic is commonly used by DennisKirk to deny or decrease refunds even though they advertise "Easy Returns". I will certainly never purchase from them again and would caution others to consider the possibility of poor customer service before purchasing from them as well.

Edit in respond to Owner:
You did not receive a call from me in that regard, your associate called me to interrogate me regarding the circumstances of my return. My intention was to mount the set and then contact you regarding the one broken part which could have been replaced. I understand you have to also deal with the manufacturer but expecting me to know the inner workings of your business is asinine. Why wouldn't I mount it? Regardless, the interaction your associate engaged in with me was unprofessional and unnecessary. As I said before, my review is based on the poor customer service I received, not the defective part.