The JW service was not like how it use to be. Prio...

The JW service was not like how it use to be. Prior to our visit, my MIL had called the hotel to know if there was any damage due to Hurricane Irma. We were told that there were no problems and were fully operational. When we arrived, we found that the lazy river was closed the entire weekend and the two hotels (Ritz and JW) had to share the Ritz pool; not to mention it was very crowded. In addition, I went with some family where we each had the Couple's Package. When we arrived, none of the rooms were next to each other (what we requested), and the rooms were not ready with the strawberries, champagne, etc. The turn down service was also not done each night. Our rooms were compensated for one night each and the resort fee was waived due to the lazy river being down. But irregardless, we did not get the service that we had originally paid for.