I purchased a gently used vehicle from Audi Wilson...

I purchased a gently used vehicle from Audi Wilsonville over one year ago. While I am happy with the vehicle so far, I am extremely disappointed in the face-to-face employee interactions during and subsequent to my purchase.

While reviewing financing options, I was told that I could purchase a bumper-to-bumper, road-to-roof warranty that covered the life of the loan. I was skeptical but the Audi employee assured me everything was legit. I moved forward on his assurances and purchased this warranty because it seemed like a good investment for a car with ~55k miles. Shockingly, I was lied to at a car dealership.

Fast forward a month or so and I received a call from an Audi manager inquiring about my interaction with said employee. I explained I was under the impression my warranty was for the life of my loan, even if I paid it off early from what the employee told me. I was told this employee was no longer with the company and after auditing his files, they found inconsistencies and needed to follow up with his customers because the warranty I purchased just covered the odometer until 72k miles, I think. I was assured they would make this right and expected a remedy to follow in my email.

When I did not receive a follow-up email or call, I took time to go to Audi Wilsonville and follow-up in person. I talked with another manager who said the previous manager who called me was no longer with the company. This new manager took my information, reviewed and copied my warranty contract, and assured me he would "kick it up" the command chain and remedy the situation.

NOTHING has been sent to me. I am extremely angry that not only am I out thousands of dollars for a warranty I would not have otherwise purchased, I am upset NOBODY has taken accountability to either 1. Refund my money or 2. Actually honor the contract I signed in good faith after an interaction with the Audi agent.

This is no way to run a business, ethically or legally. You are responsible for training your employees and if you find they did not receive proper training OR acted with intentional deception, YOU MAKE IT RIGHT. I now have to escalate my complaints as well as write well-deserved reviews to warn others.