Brian I

Review of Sauers Buick GMC

Took my truck in for an alignment after installing...

Took my truck in for an alignment after installing a leveling kit (common practice to do so after such an install). The following day after the alignment it became apparent that there was a positive camber on the front tires, called and they said to bring it down. After bringing the truck back they refused to solve the issue (mind you both the service writer and manger agreed that the tires were both tilted outward) without me paying for another alignment. They showed me on the print out where the camber was a 0 degrees and said it was in spec, after both saying it was tilted outward. They also stated that they could not call it complete unless the numbers were in the "green", upon further inspection of the report (that I had to ask for today, wasn't even shown this report when picking up the truck) the report does in fact state in the category of SAI results in the Red. Bottom line the service manager should have made this right regardless of the fact that the truck had to be put back on the rack or not, poor customer service. They tried to give me the normal run around and deflect the fact that they do not have properly trained operators, "It's all in the computer, it's within factory spec" they say. Shame on them for that and shame on me for taking it there.