Josh Nguyen

Review of Cars on 21

On April 20th 2020, Denis Galeneco contacted me ab...

On April 20th 2020, Denis Galeneco contacted me about my inquiry for a 2018 Toyota Camry SE. A few days later, I reached back to him and he informed me that the vehicle was still available. I asked on the phone if we could discuss pricing because I was in Georgia while he was in New Jersey, but he stated that pricing can only be discussed at the actual dealership. And so, on May 14th, I traveled to New Jersey to view the car. On the days leading up, I confirmed that I would be attending and he replied that he received it. On that day, I texted him that I would be a little late and he told me to come at 1:00 P.M. I said no problem. I arrived at 1:00 P.M. He was too busy to meet with me and so one of his co-workers did, instead. It turns out that the vehicle I had requested to see WASN T even available it failed an inspection that morning. Go figure? The Carfax was clean with no records of any accidents, recalls, or mechanical issues. I felt their professionalism was extremely egregious in not letting me know about the vehicle s condition until I arrived there! Denis also stated that he did not remember that I said that I was coming from Georgia (if you read other reviews, they have used this same underhanded tactic). I requested to meet with the manager and he tried to do the same bait-and-switch tactic that the co-worker did tried to sell me different cars instead. I have never been to such a terrible dealership that also tries to incur THREE rebates that you must qualify for in order to get the internet pricing. And right before I left, the co-worker in an attempt to not look like the failure of the customer service that he provided stated, nothing changes after the manager left. After reading reviews online, I was not surprised to see that others experienced this. This is the worst car-buying experience that I have ever undergone and I would like to let everyone know that they should stay away from this dealership it is clear that the cars they sell are not in the condition that they seem online. I would give this place 0 / 5 stars if I could.