1. Our room wasn't ready when we checked in

1. Our room wasn't ready when we checked in
2. Have they given us a room that is already occupied
3. Whole hotel is very dark lights are not turned on
4. Is there no steam bath (only for a fee, although all inclusive and 5 star hotel)
5.Sauna very, very small fit 5-6 people
6. At the beach only a small coffee machine (self-service) no drinks
7. Indoor pool just too cold and again no drink is offered, there is only a refrigerator with only water
8. Only pensioners in the hotel
I don't know where the 5 stars come from for over 100 euros per night, this hotel is absolutely shitty.