I arrived late with sleepy kids in tow. I had a pr...

I arrived late with sleepy kids in tow. I had a prepaid reservation but hotel system was undergoing upgrade so the clerk couldn't access it. I showed my confirmation receipt but apparently that wasn't good enough. So never got the room. Had to go to Marriott which was fantastic and staff their was completely accommodating and gave us a discount. Got my money back but zilch callback and no apology from Hilton management. Really not exaggerating when I say this was the poorest hotel service I ever experienced.