Terrible experience with the Service Department th...

Terrible experience with the Service Department there recently. I brought my car there for an oil change at 9:30am. I showed them a coupon and was told the car would be ready at 11am. I received a phone call at 12:30pm letting me know my car was ready and when I went to pick it up I noticed the hood was open. I thought the mechanic must have just forgotten to close it so I didn t say anything when I checked out because I figured I could close it myself. I went inside and they forgot to take my oil change coupon off the price. I then went outside to close the hood and it would not close. A young kid saw me having trouble and came up to me and said yeah we were having trouble too . I asked to speaker with the Service Advisor and he informed me my latch was broken. There were ZERO issues with the latch when I brought the car in. I didn t want to drive with a bouncing hood so I had to PAY for a new latch. After the new latch was installed I was driving home and noticed a message come up on my car that my front headlight was out. Once again there were ZERO issues with my headlight when I brought my car in for an oil change. I drove back and told them and the same Service Advisor kept feeding lines of bologna. He asked another kid to take a look and this kid said the filament must of cracked when we were trying to close the hood . NONE of this was communicated to me when I picked up my car 1 1/2 hours after the initial time I was told. I sent Puigi my customer feedback and the Manager called me and informed me that my latch and headlight breaking were just coincidence . UNBELIEVABLE! My car wasn t finished until 4:30pm that day after dropping It off for a 9:30am oil change. I don t know what happened to this Service Department. They use to be reliable, but there has obviously been some drastic changes for the worse. I wanted to share my story so others are aware of the fishy business going on over there before bringing their car for service.