I worked with a service advisor named Jacob to get...

I worked with a service advisor named Jacob to get some warranty work completed. The issue came up in July and I had two camping trips planned for August already. As the camper was still useable, we worked out a plan where I could bring the camper in to get the estimate made and submitted for warranty, pick it up, use it for a weekend, then bring it back for the repairs before my other planned trip. The timing of everything worked out and I picked up the completed unit yesterday. When I picked it up he took the time to walk through it with me and make sure the repairs were done to my satisfaction before I left the premises. My past experiences with the service department were far from great. I was pleasantly surprised this experience went this well and I would gladly bring my camper back in for service in the future.