This is the first hotel I have ever stayed at that...

This is the first hotel I have ever stayed at that offers breakfast ONLY to guests who book directly with the hotel. We booked using points from my credit card and we're denied breakfast. That was such an insult, especially since I called before booking to confirm breakfast was included. Also, the water pressure is very low in the room, the mattress feels old and top firm, the A/C unit is very loud and the towels are about as soft as sandpaper. AVOID this hotel unless you've been to prison, then it may feel familiar.