I would definitely not recommend Davis Airporter. ...

I would definitely not recommend Davis Airporter. Please stay away from this shuttle company if you have other choices.

I recently reserved a shuttle service from SFO to Davis for a friend traveling from other country. There was a really long line at the customs when my friend arrived, so it took her a couple of hours to get through it. During the waiting, the dispatcher (who said she is the manager) called me a few times to ask where my friend is. Her extremely bad attitude (impatience, yelling, and hung up on me twice) made me feel very uncomfortable, but the worst part was her threatening of calling the driver back if I don't pay extra money to compensate the driver's wait. But the extra charge has never been mentioned anywhere throughout the reservation. She even lied to me saying it is on the contract. I read the confirmation email three times afterwards, and there's no such rule in the email or on their web page whatsoever!

She made a couple more calls after the first, and told me that she just wanted me to pay more. I refused to pay extra, because there is absolutely no written rule and no transparent rate information about the extra charge. When my friend finally got through the customs (it was less than 2 hours pass the scheduled landing time), she called the company but the dispatcher yelled at her saying that the driver has left, and that she has already charged, then hung up on my friend. My poor friend ended up stayed for a couple more hours until my another friend picked her up.

" We allow 30 minutes for passengers to claim luggage after arriving on a domestic flight. For international flights, we allow passengers 1 hour to clear customs and claim luggage. Passengers taking longer than the time we allow may miss their shuttle and may have to wait for the next available driver." This is the rule mentioned on the confirmation email after the reservation was made. Instead of being so rude and irresponsible to their customers (and asking for extra money), the manager could have kindly provide more information about the next available driver, but she never did. By the way, the rule of 1 hour for customs and luggage is way too short for those foreigners taking international flights.

The worst part is that they didn't complete the service but still charged my credit card for $85. We had a three-way phone call with the credit card company because I wanted to dispute the transaction. Like before, the manager kept shouting and interrupting the conversation. She even told the credit card company that I canceled the shuttle services, which is totally a lie! This is such an unpleasant experience. One of my friends used Davis Airporter before and had the exact same situation (driver left without notice and credit card being charged).

Stay away from this company, especially if you need a ride back from SFO. Otherwise, you might expect $85 to be gone but still waiting at the airport.