I was extremely impressed with one of the receptio...

I was extremely impressed with one of the reception staff members. After the first night in the hotel I asked her if there is anything to do regarding bed sizes: they were small and we were not very comfortable. She tried very hard and I was able to get much better accommodations for my family at an excellent rate. I came back to say thank you and she said something amazing: "I'm very glad to help: you are smiling now; you weren't a few minutes ago."
Now that is exceptional. EDIT: Said staff was Mme. Grace Cowan.